The Problem with Closed Cloud Technology

By | April 4, 2014
What happens when you use an integrated cloud service that has a non-standard API? As long as business is doing well, things are fine. But when that service decides to call it quits, it certainly raises a wave of implications with it.

We need open data exchange protocols with closed data exchange transmissions

What we really need to get away from this and to allow businesses the flexibility they need – eliminating the lock-in – is industry to agree to use open data exchange protocols. The protocols themselves need to be open to allow cloud services in a well-designed system to be modular and subsitutable / pluggable. Unfortunately, this is something very few companies want to do: it means that their customers could switch to another provider more easily.

Perhaps it is time for competitors – particularly smaller field players – to start to work together, in the realization that redundency could actually be a selling point, as should one competitor's services fail, the customer is not left stranded without any business continuity backup plan?

/via +Kaj Sotala 

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5 thoughts on “The Problem with Closed Cloud Technology

  1. Sophie Wrobel

    +Matt Lambert I wish the cloud was that simple too. But there are several factors pushing decisionmakers to go to cloud, not just 'I want to send my contact a message'.  But maybe there's a win-win message hiding in the many decision factors that could help push interoperability a bit faster?

  2. Matt Lambert

    It reminds me of when the SMS industry operators allowed people to send messages 'cross network' in 1999 – at that point the service exploded. A common standard served to enlarge the industry as a whole…

  3. Robert Moser

    As an aside, I have found it consistently surprising how difficult it has been to get the companies I work with to take this class of problem seriously.  None of them have been bitten by it… yet.  Time will tell.


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